New technologies are changing the usual ideas about how a company works and how it interacts with customers. For example, voice conversational AI. It understands speech easily and conducts meaningful conversations. It is a kind of personal assistant that is always in touch, does not get tired, and does not forget about important tasks. That’s why more and more companies choose to integrate this system into their processes to improve customer experience, increase productivity, and reduce costs.
BSG’s Voice Conversational AI is rightfully called a real game changer in business processes. Powered by Large Language Models (LLM), it saves businesses up to 80% on contact center and customer support costs while improving overall customer interaction.
How voice conversational AI is transforming the shopping experience
The shopping process has changed significantly today. If before we just went to the store to choose a product, now the process has become more personalized and convenient. All this is thanks to innovations in technology, and in particular – conversational AI voice bots.
You don’t even need to search for the desired product, scrolling through the pages of online stores, ask questions to the seller, or wait for an answer in the chat. The AI assistant is ready to suggest products based on your preferences and answer all questions about characteristics, delivery, and payment right away. Plus, bots can work 24/7, which provides an additional advantage for both the buyer and the store. Less time searching, less effort to resolve issues, and, ultimately, an improved overall shopping experience. Overall, voice AI turns the shopping process into something more than just a transaction.
AI voice bots as partners for patients and doctors
Voice technologies are not limited to shopping. In medicine, they also find their niche by helping patients and doctors:
- Appointment scheduling. With voice conversation AI, patients can easily make an appointment, choose a convenient time, and receive visit reminders. It works around the clock, eliminating the need to call the clinic or wait until the registration desk opens.
- Personalized alerts and recommendations. A voice bot can remind a patient to get an examination, take tests, or monitor treatment. For example, patients with diabetes can receive alerts to check their sugar levels.
- Answers to frequently asked questions. Instead of calling the hospital, patients can receive answers to common questions (such as clinic opening hours or getting test results) via an AI voice bot. This saves patients time and also reduces the workload on medical staff, allowing them to focus on more complex examinations and patient care.
The collection and analysis of symptoms should also be mentioned. Patients describe their symptoms, the bot asks clarifying questions and offers recommendations: visit a doctor or use self-help methods. The diagnostic process is thus greatly accelerated.
AI voice technologies in financial services
Financial services is another industry where voice technology has become extremely popular. Banks and insurance companies are already actively using voice bots to provide customer service. There is no need to call support to find out your account balance or get information about a loan. Simply say your request and the bot will immediately provide the information you need.
Voice bots are also used to perform transactions, such as transferring funds or opening a new account. This simplifies interaction with financial institutions, increasing the convenience and speed of service.
Thus, modern AI technologies influence work efficiency in various industries. They help companies save resources, improve customer experience, and provide additional growth opportunities. And as these technologies evolve, we can expect voice bots to become an integral part of our daily interactions with businesses.
