However, the competition out there is fierce. To stand out from the crowd and make the most of your social media strategy, you need to be making use of all technological solutions available to you. What is a social listening platform, and how can the technology inform your social media strategy? Let’s find out.
What is Social Listening?
There is a nearly incomprehensible volume of content posted on the internet every day. Over 3 billion images are posted online daily, along with countless comments, blog posts, and hours of video. As a brand, making sense of all of this data is essentially impossible, and you could spend several lifetimes sifting through the endless sea of content trying to find posts that are relevant to your business.
However, all is not lost. By using social listening tools, you can cut through the noise and access relevant content and digital material. Using the power of artificial intelligence (AI) technology, social listening tools can scan vast amounts of data, identifying and highlighting posts that mention your business or your products.
When you have a product or service, identifying a target customer group is vital. However, this can be more difficult than it sounds. Sometimes, it can be hard to pinpoint an exact demographic, and it’s easy to miss opportunities by overlooking certain groups.
Social listening can be used to identify who is talking about your brand and products. You’ll be able to categorise these users by metrics such as age, gender, and geographic location. With this information, you’ll be able to create profiles for your target customer, and from there, you can tailor and optimise your marketing strategy to appeal directly to these consumers.
Social listening can also be used to discover where your brand is being talked about online. There are numerous social platforms out there, and figuring out where the majority of your target customer base is present can be tough. Social listening can help you figure this out, and from there, you can target these channels specifically to ensure you maximise your reach.
Brand Image and Reputation
The way in which consumers perceive your brand is extremely important and can be a factor that determines whether or not your business will be a success. Social listening can be used to identify what is being said about your brand and whether these comments are positive or negative.
You can use this strategy to assess the reputation of your brand as a whole or to evaluate the success of particular products or campaigns. If you find that consumers have a negative opinion about your brand, this is the perfect opportunity to make changes and redeem your business in the eyes of consumers.
Social listening tools are incredibly valuable. They can be used to learn more about your target demographic and boost the results of your social media campaigns.