One of the primary goals of companies in most industries is to automate and allow your money to work for itself. The more you automate, the less you rely on more traditional means to achieve your goals and overcome roadblocks.
However, there is some pushback concerning automation, as some will argue that it takes away the jobs of the people who need them. But, of course, automation only works best when it works in tandem with employees rather than against them.
For example, in the insurance industry, company owners find more and more uses for artificial intelligence (AI) while ensuring their employees get the job done.
Is there an issue with human error as far as insurance goes?
The insurance industry can be extremely competitive, so you’ll often find cases where clients choose another insurance company due to the slightest issue with pricing. Unfortunately, human error can cause pricing issues, leading to problems if you aren’t careful. It’s the reason why advanced tools such as pricing software are so popular.
Pricing software allows AI algorithms to determine proper pricing for clients based on various contextual data. It’s an extremely useful tool that every insurer should consider implementing.
Does that mean that AI and automation should be implemented wherever possible?
Human error can get to the point where it interferes with a company’s ability to attract its target demographic. However, it does not necessarily mean the human element should be removed wherever possible. Automating parts of your company is okay, but control should remain in your staff’s hands. Provided you instruct them well and give them the tools for success, you’ll find it much easier to get your desired ROI when your employees work harmoniously with advanced automation tools.
What impact can human error have, and how can an insurance company avoid it?
Without a doubt, human error can lead to dissatisfaction and a loss of trust. When your clients stop trusting your business, it is no surprise that they’ll look for competitors with their best interests at heart. The human error typically comes from a lack of training and insight, which means your onboarding process could be the issue.
It could also point to disgruntled employees due to late payments and other HR issues. For insurance companies, outsourcing HR services to specialists with years of experience might be a good idea instead of trying to deal with everything within the business.
There’s always a solution to whatever issue you might have, as human error is rarely a problem for companies that care for their employees.
Conclusion
You’ll want to strive for automation without losing sight of what your employees can do for your company. For example, AI chatbots are fantastic tools for dealing with most complaints and questions, but the more nuanced issues are best left in the hands of live agents. Likewise, concerning pricing, it’s a good idea to let AI handle it, freeing manpower and resources you can spend managing your data platform.
